Return Policy

Last updated: 14/06/2026

At LIORA, you have 14 days from receipt of your order to return it, with no reason required and no charge. Our policy: satisfaction guaranteed or your money back, no conditions.

Restocking fee

Restocking fee: €0 (none). No amount is deducted from your refund, regardless of the reason for the return.

Return conditions

The product must be returned in its original condition, suitable for resale. A reasonable trial of the product to check it works properly (for example, testing the adjustments of a baby carrier) does not prevent a return.

How to start a return

Email contact@liora.fr with your order number and the reason for the return.
Our team replies within 24 business hours with a prepaid return label.
Drop the package off at the indicated drop-off point.

Refund timeframe

A full refund (product + original shipping costs) is issued within 14 days of receiving the return, using the payment method used for the order. A confirmation email is sent to you.

Defective or non-conforming product

If your product arrives damaged or faulty, contact us at contact@liora.fr with a photo. At your choice, we will provide a replacement or a full refund, free of charge.

Legal warranty

Independently of this return policy, all our products are covered by the 2-year legal warranty of conformity (Articles L217-4 to L217-14 of the French Consumer Code). See Article 7 of our Terms and Conditions of Sale.

Mediation

In the event of a dispute, you may contact the FEVAD consumer mediator — 60 rue La Boétie, 75008 Paris — www.mediateurfevad.fr
European online dispute resolution platform: ec.europa.eu/consumers/odr