Track My Order

Your order matters to us — here's how to track it, step by step.

1

Order confirmation

You receive a confirmation email immediately after your purchase, summarizing your order and shipping address.

2

Preparation & shipping

Your package is carefully prepared and shipped within 24 to 48 business hours. You'll get an email with your tracking number as soon as it leaves our warehouse.

3

Real-time tracking

Click the tracking link from your email to see where your package is, all the way to delivery.

4

Delivery

Allow 5 to 10 business days in total. You'll be notified by email as soon as your package is delivered or available at a pickup point.

Frequently asked questions

My tracking number isn't working yet

Don't worry: it can take up to 24 hours between your package being shipped and the carrier activating tracking. Try again the next day.

I haven't received a confirmation email

Check your spam/junk folder. If you still can't find anything after 24 hours, contact us with the name and email used for your order and we'll check your status.

How do I change my shipping address?

Contact us as soon as possible after your purchase. If the order hasn't shipped yet, we can update the address free of charge.

My package is marked "delivered" but I haven't received it

Check with your neighbors and building concierge — carriers sometimes leave packages nearby. If you still can't find it after 48 hours, contact us and we'll open an investigation with the carrier.

Need help? Contact our team — we reply within 24 business hours.