FAQ

Liora is a UK-based baby brand designing ergonomic carriers, slings and everyday essentials for parents and babies. Our products are developed with input from babywearing consultants and tested against international ergonomic and safety standards. You can read more about how we started on our Our Story page.

Yes. Checkout is fully secured and encrypted, every order is confirmed by email, and our team is reachable directly through our contact page. You can also see our company details on our Legal Notice page.

Yes. All reviews shown on our site come from verified customers who have purchased the product they're reviewing. We don't edit or remove genuine reviews, including constructive ones.

The quickest way is our contact page — our team replies within 24–48 business hours. For order status, check Track My Order first.

Yes. We only collect the information needed to process your order and never sell your data to third parties. See our Privacy Policy for full details on how your information is handled.

No — Liora operates online only, which lets us keep our prices fair while still offering UK delivery and a responsive customer support team.

Yes. All our carriers are ergonomically certified and support the natural "M-position" recommended by paediatricians and the International Hip Dysplasia Institute — knees higher than hips, spine naturally curved, just like being held in arms.

Yes. Every fabric we use is OEKO-TEX® Standard 100 certified, meaning it's independently tested and proven free from harmful substances — safe enough for the most sensitive skin, wash after wash.

Yes. Skin-to-skin contact and being carried upright support healthy hip development, calm crying faster, and have been linked to better digestion and early language development. It's also been shown to ease symptoms of post-partum anxiety in parents.

Most of our carriers are designed for use from birth (around 3.5kg) up to approximately 20kg (3–4 years), depending on the model. Check the specific product page for the exact weight range.

Yes. Our carriers feature fully adjustable straps and waistbands designed to fit most adult body types, so you can easily share carrying duties between parents.

No. Most of our models adapt naturally to smaller babies from around 3.2–3.5kg, and some include a newborn insert for extra support. Check the specific product description for the minimum recommended weight.

Most carriers are machine washable at 30°C on a gentle cycle. Air dry — avoid the tumble dryer, as it can affect the fabric's stretch and softness over time.

Yes — our fabrics are specifically selected to stay soft, hold their shape and resist wear, wash after wash. Many of our customers tell us their carrier looks brand new well into the second year of use.

Orders are delivered within 5–8 working days. Delivery is completely free on all orders over £49.

You'll receive a confirmation email as soon as you order, followed by a tracking link once it ships. You can also check your order status anytime on our Track My Order page.

We currently deliver within the UK only. If you're ordering from outside the UK, get in touch and we'll let you know if it's possible.

You have 14 days from delivery to return it for a full refund — no questions asked. The item just needs to be unused, with tags attached, in its original packaging.

Contact us with your order number and a photo — our team will sort it out quickly, whether that means a replacement or a refund.

Email us via our contact page with your order number and the reason for return. We'll guide you through the next steps straight away.

Yes. Checkout is fully encrypted and processed securely — the same technology used by major retailers worldwide. We never see or store your full card details.

We accept all major debit and credit cards, as well as popular digital wallets available at checkout.