Shipping policy
Shipping Policy
Last updated: 16 June 2026
We want your Liora order to reach you as quickly and safely as possible.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays) after payment confirmation. Orders placed before 2pm GMT on a business day are typically dispatched the same day.
Handling Time & Transit Time
- Handling time: 1–2 business days (time from order to dispatch)
- Transit time (UK): 3–8 business days after dispatch
- Estimated total delivery time (UK): 4–10 business days from order date
Estimated Delivery Times
| Destination | Estimated Delivery | Service |
|---|---|---|
| United Kingdom | 4–10 business days | Royal Mail Tracked or equivalent |
| France & Europe | 7–14 business days | International tracked |
| Rest of World | 10–20 business days | International tracked |
Delivery Costs
Free standard delivery on all UK orders — no minimum order value.
Tracking Your Order
A tracking link will be sent to your email once your parcel is dispatched. If you haven't received it within 3 business days, check your spam folder or contact us at hello@careliora.com.
Damaged or Lost Parcels
If your parcel arrives damaged, photograph it before opening and contact us within 48 hours. For lost parcels, contact us if your order hasn't arrived within 7 business days beyond the estimated date.
Questions?
Email hello@careliora.com — we respond within 1 business day.
Liora — BDTO SAS
Email: hello@careliora.com
Address: 6 Rue d'Armaille, 75017 Paris, France
Phone: +33 1 89 72 46 37
Hours: Monday–Friday, 9am–6pm CET